Frequently Asked Question
To rent a car in Japan, you need:
• Valid documents to drive in Japan (Please look at the section "Driving in Japan" for more information).
• A credit card for payment.
• A passport/resident card for identification (copies are not accepted).
2. What are the age and driving experience requirements?
• GT-R/BNR32/RX7/LC500/S2000: Minimum age of 26, and must hold a valid driver’s license for at least 3 years.
• All other vehicles: Minimum age of 23, and must hold a valid driver’s license for at least 3 years.
3. Do I need to know Japanese to rent a car?
• We provide multilingual support and customer service by text or call (10:00-
18:30 in English, Japanese, French, Italian and Mandarin).
• We also provide additional guiding services in English, immersing yourself
in the car scene by sharing tips and knowledge about the car culture in Japan.
4. Are toll fees included in the rental price?
Toll fees for expressways are not included in the rental price. You will need to
pay tolls directly at toll booths or use an ETC card. You can rent one with us.
5. How do I pay for tolls in Japan?
• ETC Card: Rent an ETC card or bring your own for an easy toll payment
experience.
6. What is the fuel policy?
• Full-to-full: You will receive the car with a full tank of gas and should return
it with a full tank.
• Fuel charges: If you return the car with less fuel, you will be charged a
refuelling fee (¥250/L + ¥3300 service fee).
7. Do you deliver the cars?
Due to staff shortages and heavy workload, we are currently no longer providing car delivery service.
8. Can I drop off the car at a different location?
No, please drop off the car at the store you pick-up the car.
9. What happens in case of an accident?
• Contact us immediately. If we are closed, call the Insurance directly, the
number is indicated in the departure vehicle inspection document.
• Police Report: In case of accident, you must file a police report. (Includes
minor accidents or the insurance will not cover the claim. You will be fully
responsible for all compensation and liabilities).